They will align with your technical objectives and provide personalized roadmap guidance. Recognize the key trends, relevant. Incomplete. Create a Salesforce Training Folder. Salesforce. Each candidate has 105 minutes to complete all the questions. -Deploy the configured and tested app to production. NEW QUESTION 107 Universal Containers wants toimplement best practices for its customer support teams and has decided to follow a Knowledge-Centered Support (KCS) methodology Which two benefits can be expected from KCS adoption? Choose 2 answersKCS adoption also makes it easier to identify recurring issues or any gray areas that need improvement. Increased call routing accuracy C. Adoption: Salesforce covers up to $10,000 in adoption-related expenses, including fees, travel, medical expenses, and more. Through this workshop you will receive training on KCS, best practices for adoptions, tips on configuring Salesforce Knowledge to optimize KCS benefits, and take the certification exam - all in a single, two. Reduced support channels E. A successful Salesforce implementation depends on adequate employee training. The Consortium is a not-for-profit think tank focused on customer engagement. 1. Inevitably, this poor user adoption leads to. Reduced support channels E. Whether your project is being led by Salesforce Services, your internal team, or with an implementation partner, Salesforce User Adoption Services can custom-build a program to meet the needs of your implementation. It is based on process, not technology. In fact, that’s why Trailhead is the way to learn Salesforce, a differentiator that’s been a huge part of its success. When users are equipped with the necessary skills and knowledge, they become more engaged, embracing. Reduced issue resolution time D. 10. Determine how your content will be updated and remain relevant to maintain trust scores and reduce escalation rates. Paid holidays. Join us to hear from Greg Oxton, Executive Director for the Consortium for Service Innovation and Apollo Education Group as they share the dramatic impact Knowledge Centered Support (KCS) has on your bottom line through self-service and call deflection, all. One of the popular and powerful operations these days is Salesforce. She discovers solutions that provide exactly what she’s looking for. Choose 2 answers. D. Request a demo Request a Meeting. Article permission sets allow agents to participate in the article publishing process", "1/3 Universal Containers is considering a Knowledge-Centered Support (KCS) implementation. Communicate the ‘why’. If you are keen to adopt Salesforce CPQ (Configure-Price-Quote) software to enhance business opportunities, then you’re surely making the correct choice. But after the initial kick-off, many firms leave the knowledge management programs hanging. It mandates that the onus of knowledge. KCS v6 Aligned Tools complement or enable a KCS Practice. A knowledge article life cycle that is implemented correctly the first time and does not need to change. Universal Containers is considering a Knowledge-Centered Support (KCS) implementation. B . In the case of Salesforce Lightning, though, the benefits of adoption far outweigh the costs. It’s a strategic management performance metric that provides a comprehensive view of your KCS ecosystem’s health. But instead, the focus. Take a look at the KCS process and think about whether you want to make any. The KCS Continuum - The evolution of KCS in a given environment. Consequently, it affects user experience and the company. 7. Full digital adoption, or learning to use Salesforce to its maximum potential, can greatly boost the. stored in it and use it anywhere, anytime when needed. The same study found a 20-30% increase in employee retention and a 20-40% improvement in employee job satisfaction among customer support employees using the KCS methodology. You need a successful implementation to reap all the benefits of knowledge-centered service. Some organizations choose to adopt KCS because they need to scale and. Next up, determine which process you will follow. So Ada meets with her Salesforce admin, Maria Jimenez, to talk about how to add functionality to Service Cloud and Lightning Knowledge to help the KCS program succeed. For most organizations, a successful KCS adoption requires a significant transformation. Increased call routing accuracy C. The depth of functionality and ease of use were the primary winners for them. Managers of support teams who are using Salesforce Knowledge and doing KCS. ISV developer tools. Extending ideas in the KCS v6 Practices Guide and the KCS v6 Adoption & Transformation Guide, this paper helps KCS leaders: Identify the appropriate measures and indicators for each phase. 7. 3. This Service-Cloud-Consultant Salesforce page has the full details of latest exam pool, questions and labs details for your upcoming Service-Cloud-Consultant Salesforce Certified Service cloud consultant (SP23) Exam. Increased call routing accuracy C. Whether it’s personalized onboarding, real-time support, or actionable analytics, Whatfix amplifies the capabilities of Salesforce, making it a preferred. Benefits of KCS. Benefits to your reps: Enhances productivity; Strengthens customer. In this guide, we have attempted to capture the best we know to date on the techniques for embracing the core practices that make up KCS. Increased call. Increased call deflection B. KCS can increase employee engagement by encouraging collaboration and knowledge sharing within the team. Which two solutions should a. CK has already enabled Knowledge Management. Maria sets up the other agents on Ada’s list, too. Universal Containers is considering a Knowledge-Centered Support (KCS) implementation. Prerequisites: KCS v6 Practices certification and attend a KCS v6 Practices Workshop. Total 200 questions. . Knowledge-Centered Service (KCS) is an IT service delivery and support capability that focuses on knowledge as a key asset of the IT support organization. Realizing all the benefits of KCS requires being intentional about adoption and ongoing focus. To get people to buy into the change, the university created a marketing and communications plan to highlight the benefits of KCS. After completing this unit, you’ll be able to: List recommended KCS roles and responsibilities for agents. Benefits of KCS. - NOT something done in addition to solving problems; rather it becomes the way problems are solved. The stakeholder benefits will be realized at three levels as the KCS practices become mature: Direct —operational improvements that are near term (3-9 months) Applied —new ways of delivering service and support enabled by KCS—for example, using knowledge that is created to power web-based self-service (6-18 months) Leveraged. Universal Containers is considering a Knowledge-Centred Support (KCS) implementation. In the business world, adoption is all about getting someone to use a solution that is available to them. A knowledge article life cycle that evolves based on usage and demand. Ada knows that the most important part of KCS methodology is making sure agents have correctly adopted KCS processes. Additionally, you can also modify, delete, or copy. Customer relationship management (CRM) is a process in which a business or other organization administers its interactions with customers, typically using data analysis to study large amounts of information. Agent adoption rates for creating new knowledge is low. With KCS, you can make it easier for your customers to find the information they need. Communication and collaboration among the T&P teams was always smooth and simple. Which two benefits can be expected from KCS adoption? Choose 2 answers A. The Aligned KCS Coach Development Workshop helps coaches learn the skills they need to encourage, inspire, and support change. Increased call deflection B. Optimized use of resources B. • Service Cloud license. 6- My Team Performance Dashboard. However, it is always advisable to customize it. Everyone learns differently, so training requires a multifaceted. com is to use, the more people will use it. D. Gain an understanding of KCS, its benefits and the need for a road map for KCS adoption; Understand KCS leadership strategies and change management; Develop a clear understanding of the leadership requirements to successfully adopt KCS and optimize it through continuous improvement; Identify the link between the organization’s goals and. With instant access to vital information, they can solve customer problems in a heartbeat. We rely on the Knowledge-Centered Service, or KCS, methodology to build up our knowledge base. Which three benefits can be expected from KCS adoption? Choose 3 answers. This module describes how Maria and. Which three benefits can be expected from KCS adoption? Choose 3 answers A. Salesforce adoption: getting users to actually use the system. Salesforce Lightning doesn't cost more than Salesforce Classic. Here are some key advantages: Working with a Salesforce partner provides you with a dedicated team of experts focused on…When properly implemented with effective training, Salesforce will boost employee productivity. "1/3 Universal Containers is considering a Knowledge-Centered Support (KCS) implementation. Among the activities that a Salesforce administrator can develop, we can find: Data cleaning: eliminate duplicate. This involves tracking KCS adoption and collecting feedback from agents about the coaching program. It is a framework for collecting, structuring, reusing, and improving knowledge consistently to leverage it for maximizing support outcomes. No one is compromised. Reward learning, collaboration, sharing, and improving. Your CRM serves as a record of conversations, interactions, needs, notes, and contact information — an incredible advantage to winning customer-centric experiences. What are three values of KCS to the organization? They are realized at different points in time along the KCS journey. Increased call deflection C. Effective Salesforce training fosters user adoption by helping employees understand the value and benefits of the platform. Also referred to as knowledge-centered services, knowledge-centered support (KCS) describes a process where support teams provide real-time customer, employee, and system support while also creating and maintaining documentation as part of the same process. Development began in 1992 by the Consortium for Service Innovation, [1] a non-profit alliance of service organizations. By following these steps, you can position your team for success and garner stakeholder support for AI adoption. We provide free questions of Salesforce certification CRT-261 exam dumps, which are part of the full version. Included is an explanation of KCS and Salesforce Knowledge, the value of and benefits to implementing Knowledge, a review of the major features of Knowledge, and the best practices for implementing and using Knowledge. Capture, Reuse, and Improve Knowledge with Each Case – The KCS methodology benefits organizations that want to reduce costs, speed case resolution, elevate agent productivity while reducing turnover, and identify new sales opportunities resulting from support interactions. In the KCS v6 Adoption & Transformation Guide, we identify four phases or building blocks that support the successful management of a KCS adoption program. • Knowledge is set up in Lightning. They don’t rely on employee memory and experience to solve customer problems. Merchandisers Have an Ace up Their Sleeve This Holiday Season: AI Francesca Liu. . This is especially true when the AI pulls from CRM data and knowledge. Salesforce adoption is an important step for any business. Articles can be used for many different types of content including a simple question, a complex problem, or a procedure. Free Salesforce Service Cloud Consultant actual questions are avilable below. The registration fee is $200. Viewing questions 29-32 out of 155 questions. Step 3: Design your KCS process. 1. The Most Common Adoption Issues in Salesforce. The difference mostly depends on the user’s perspective. Understand the impact of self-service success on traditional measures. Requiring the use of tools like Salesforce CPQ for deal approvals. The benefits of KCS are compelling. Get your management team to join the user adoption process, set priorities based on business objectives, and provide input at all levels of your organization. Click OK. That’s exactly what Tammy Rahn, content architect at Salesforce, did for the. As organizations continue to adopt Salesforce, the demand for certified professionals grows. Which two benefits can be expected from KCS adoption? Choose 2 answers A . It’s how agents respond to problems and learn about the systems they administer. Thoughts on taxonomy,. Surrogacy: The Progyny service also covers up to $10,000 in expenses related to surrogacy, including carrying and giving birth to the child. Alignment with an Account-Based Marketing (ABM) approach. Salesforce user adoption is the simple act of enabling users to use SFDC’s full CRM capabilities by creating strategies around onboarding, training, and continued development to drive better user experience. For each phase, we describe the relevant benefits, indicators and measures and how our measures must change as we evolve. The coach should guide agents in improving the KCS practices, processes, and tools to enhance the organization’s knowledge management capabilities. Content fine-tuning is a continuous part of KCS. There is a standard process for KCS, but that doesn’t mean that you have to follow that process to the letter. Answer: B NEW QUESTION 190 - (Exam Topic 1) Universal Containers wants to implement best practices for its customer support teams and has decided to follow a Knowledge-Centered Support (KCS) methodology Which two benefits can be expected from The goal of KCS is to integrate the use of a knowledge base into an organizational workflow in order to: Create content as a by-product of solving issues. Optimized use of resources B. Introduction of. managers need to understand what KCS is, what the benefits are, and why the organization is adopting it. 2. You need a successful implementation to reap all the benefits of knowledge-centered service. A smooth Salesforce adoption will not happen with the wave of a magic wand − it is only through a series of well-thought-out steps based on best practices that the new system can be embraced throughout the company. The administrator will work closely with leaders and subject matter experts to identify, develop, and deploy new business processes and be responsible for executing the day-to. KCS Principles; KCS Core Concepts; Unit 3: The KCS Practices. KCS coaches play a major role in the overall process adoption. Telling and showing your employees why you’re making such a big change will help get them on board. Implementing a Customer Relationship Management (CRM) system can be a game-changer for businesses, providing a holistic approach to managing customer interactions, streamlining processes, and driving growth. KCS provides agents with a trusted platform with reliable, verified, and up-to-date information. She discovers solutions that provide exactly what she’s looking for. You have to “adopt” Salesforce. Salesforce Offers the SMAC Bundle: For a business to transition into a digital business, SMAC is the basis for its ecosystem. 5. Recognize, reward, and repeat: Recognize and reward your employees’ achievements during the Salesforce adoption process. Reduced issue resolution time D. Recognize learning, collaboration, sharing, and improving. C. One common challenge is a lack of proper training and education provided to users, leading to limited understanding of the platform’s full capabilities and functionality. While a KCS Coaching program is a critical part of a successful KCS implementation, getting support from leadership for an adequate KCS Coaching program is often a challenge. 1 @2007 Consortium for Service Innovation Right to use with Attribution Abstract Successful adoption of the Knowledge‐Centered Support (KCS SM) methodology offers profound benefits for any information‐intensive service or support organization. Drag KCS Role and KCS Coach into the KCS section. Reduced support channels E. 1. Join us. Merchants face additional obstacles and costs if they choose a third-party over Salesforce’s add-on services. They should take the. Define adoption. The company is best known for its Salesforce customer relationship management ( CRM) product, which helps companies easily track customer communications and nurture leads. Benefits of Learning Salesforce in 2023. On the article, there’s a “KCS Flag” section where users can create a new “KCS Flag” record. The KCS® v6 Adoption & Transformation Guide is the accumulation of over twenty years of. Increased call routing accuracy D. 1. Provide of personalized. Integration of data from any source: whether it is data obtained by Salesforce or from third parties, with Experience Cloud you can integrate data from any source: such as leads, opportunities, cases, campaigns, orders, financial reports and custom objects. The respondents represent companies of a variety of sizes and sectors in the United States, UK, and Australia. Create a Customer Community; B. 6 Understand The End Users’ Needs. Use Flow to Invoke External Service Actions. » Product Managers and Architects for technology and tools that enable the KCS practices Learner Objectives » Understand the underlying beliefs and values of KCS and how they contribute to the process and the benefits » Get deep insights into the benefits of KCS and how they affect the organization » Learn the techniques for creating. Download; Facebook. Involving your sales team in the decision-making process assures that you’ll end up with a product that mutually benefits both the management and selling side of things. Hide or remove unused data fields. Optimized use of resources Correct Answer: C,D,E. Some of these are:. • Lightning Knowledge is enabled. Reduced support channel C. A cognitive search engine can help with that. kcs コーチ。kcs コーチは、全員が kcs 手法、新たなプロセス、各自の新しい責務を理解できるよう手助けします。kcs コーチは kcs 公開者であると同時に、記事をレビューして kcs 候補者や寄稿者にフィードバックを提供します。“Salesforce CPQ is about making the complex simple. Appointment of a Salesforce executive sponsor. Technique 1. Dashboards that visually showcase data. Many Salesforce teams are turning to DevOps practices to meet business requirements, because DevOps helps them deliver work quickly, efficiently and safely. Picking internal influencers (like top sales reps) and working together with them to show how Salesforce adoption helps drive. The most important thing for a tool is to be user-friendly. The challenges of KCS. Use Evolve Loop to Improve Your Process. Page 1 of 12. e. An adoption team. [All Certified Service Cloud Consultant Questions] Universal Containers is considering a Knowledge-Centered Support (KCS) implementation. In v6, the internal. Share. Coaching is a critical aspect of a successful KCS program and a coach development program is an essential component of Adopting in Waves. Step 1: Pre-Implementation Planning. Step 3: Design your KCS process. Salesforce benefits for the sales team. (opens in new window) Format and Pricing: $650 proctored exam of about 36 fill-in-the-blank questions with a 90 minute time limit. Recognized for its innovative digital adoption platform, Whatfix integrates seamlessly with Salesforce, providing an intuitive and user-friendly way to guide and engage users. User-Friendly. Knowledge Article Number. Maria heads over to see if there are any apps she can use to speed up her KCS adoption. Knowledge-Centered Support (KCS) delivers value for your business through self-service and call deflection, all while improving your product and services in the process. The KCS Principles course, when delivered as an on-site. Integrating use of the knowledge base into the knowledge workers' workflow is a Core Concept of KCS. Create an API Destination and Connection in EventBridge. Reduced first contact resolution. Post on 19-Oct-2014. A few ways leadership can show support for Salesforce adoption include: Using Salesforce Chatter. Make sure that your employees receive proper training and are familiar with all of the latest Salesforce features. The Salesforce Certified Consultant has 2–5 years of experience designing and implementing service solutions and has developed the skills outlined below : There are also benefits to the job satisfaction and retention rates of support employees. Which three benefits can be expected from KCS adoption? Choose 3 answers A. Understand the timing of benefits. Not only does it benefit the adoptive parents, who have often tried for years to add to their families, but also the birth parents and, most importantly, the adopted child. Why it matters: 45% of executives are increasing AI investments and early adopters are already reaping the benefits, freeing over 30% of employee time to drive revenue growth, cut costs, and deliver high-quality customer experiences and interactions. Facilitated by Jennifer Crippen from DB Kay & Associates and featuring Ryan Mathews from NetApp, Jacob. D. The KCS Continuum - The evolution of KCS in a given environment. Request a demo Request a Meeting. Which three benefits can be expected from KCS adoption? Choose 3 answers A. With retail automation and AI, they can do it. non-salesforce. A knowledge article life cycle that is implemented correctly the first time and does not need to change. The rep stays in their email inbox while Salesforce Inbox captures every email and calendar event and puts it right in Salesforce. Streamline Salesforce Training and Adoption. Track lead generation. A . See KCS v6 Aligned Services for KCS professional services or KCS Coach Services that support KCS adoption and success. A critical first step in starting. Current Employee. "1/3 Universal Containers is considering a Knowledge-Centered Support (KCS) implementation. Salesforce Certified Service Cloud Consultants are interested in demonstrating their expertise as cloud computing implem entation consultants; with a specialty in the contact center domain. KCS Benefits and Organizational Measures 3 | Page v1. Training your team is the most important element of your user adoption process. It’s a strategic management performance metric that provides a comprehensive view of your KCS ecosystem’s health. When you use Salesforce Contact Roles, you’ll see a variety of benefits that will make your sales effort produce better results: Identify all players involved in a prospect’s buying process. Adopting KCS involves changing the entire culture and mindset of an institution. Enhanced security and compliance concerns will drive DevOps adoption in Salesforce. This can be a tedious task for many but can be done well with the right techniques. Salesforce is repeatedly rated the #1 CRM, but mastering its features and getting employees to adopt it is easier said than done. Over time, it improves customer experience, reduces employee attrition, and reduces training time for new employees. Whether you are facing an unplanned. KCS provides agents with a trusted platform with reliable, verified, and up-to-date information. 2. Reduced support channels E. Identify which fields on an object should get updates from Outreach or Salesforce;. Improve KCS adoption and success. Create a Channel for a Custom Platform Event. 2- Configuration: For a Salesforce administrator, ChatGPT can be an indispensable ally to expedite the configuration of the specific CRM solution in an organization. B) Enable. A knowledge article life cycle that is implemented correctly the first time and does not need to change. Before Salesforce CRM (Customer Relation Management) was done manually on excel sheets which were not effective in case of a large amount of data. It’s the marketplace for all things Salesforce, including apps, Lightning components, and more. Service agents at Cloud Kicks report spending a lot of time on similar cases, such as reset password requests. B . This is designed to offer customers a more powerful and easily scalable. A cognitive search engine can help with that. Know your product. If, as part of our workflow, we can reuse, improve, and (if it doesn't exist) create knowledge that is available to the entire organization, we can make gains in our operational efficiency, increase success with self-service, and improve our. D . Hiring Salesforce Service Cloud Consultants will help you-. A knowledge article life cycle that evolves based on usage and demand. Handle customer requests using the Knowledge-Centered Service methodology. At Defcon 2017, two members of Salesforce’s “Red Team” of offensive security experts were scheduled to present (under their Twitter handles rather than their professional names) details of their newly developed security tool, Meatpistol. Proactive service. However, in order to reap the full benefits of Salesforce and supercharge sales, company leaders must first focus on proper training. A knowledge article life cycle that is implemented correctly the first time and does not need to change. The Process Adherence Review (PAR - formerly called Process Integration Indicators or PII) enable us to assess how often and how well we follow. No supporting materials are allowed. The longer-term benefits are in new areas of value creation and therefore require new value-based measures. Read More. 1. Benefits, like having an effective and efficient problem-solving process, reduced time to proficiency and improved products and services, are just a few that come with the sharing of knowledge. With SFA, sales representatives can dedicate more time to sell instead of carrying out administrative tasks. Wondering why? This blog post explains. 1 Complete Stakeholder Involvement. DevOps can help organizations automate many of the manual processes involved in Salesforce development, testing, and deployment. Salesforce CRT-261 exam is designed for individuals who have experience designing Service Cloud solutions and are preparing to take the Salesforce Service Cloud Consultant Certification exam. Leadership has four important roles in building a strong coaching program: Support the coach selection process: coach candidates are the trusted individuals on the team. Track the quality of your leads (i. Optimized use of resources B. Reduced first contact resolution. This is negatively impacting customer satisfaction. Reduced issue resolution time"Salesforce Knowledge makes self-service better and reduces customer effort. After initial training, every TSE was required to create one article within two days of the course so we could assess how much had been learned. Secure and highly. 4 Main Principles of KCS. “Culture change is never easy,” Wymar observes. This improves the success and quality of your company’s collective knowledge. KCS verified enterprise knowledge management software. But by 2006, we had experienced phenomenal growth—we had more customers, more revenue, more product, and a bigger company. Reduced issue resolution timeD . Trustworthy Reporting. When KCS works, the benefits in productivity, customer experience, and team happiness all create a winning business case. Let’s take a look. They have a wide range of responsibilities including platform maintenance, bug fixes, user training, process automation, etc. Benefits of QuickStart Solutions for Salesforce Implementation. Strategic Framework for BusinessPrerequisites: • Premier or Signature Success Plan Customer. 7 Keep Your Data Organized. Knowledge is power, especially when it comes to business. Route to agents staffing the assigned overflow queues. Which three should a Consultant recommend? Choose 3 answers. It’s what we pass along to customers when we walk them through a fix. Reduced issue resolution time. Benefits of KCS v6 Aligned for the Vendor. He has also played a key role in engaging the field in KCS. Pro tip: Including KCS in your self-service strategy and giving due credit to those authors who push issues out of. Let’s look at four ways Salesforce-native analytics benefit the business, the IT teams implementing advanced analytics, and the customer-facing employees using them. , whether they're looking for solutions to particular problems). Reduced issue resolution time D. Seamless New Agent Onboarding. 4 KCS allows organizations to capitalize on oneChoose 2 answers. Additionally, KCS provides insight into which questions are being asked the most, and identifies recurring problems so we can remove them from the. NEW QUESTION 107 Universal Containers wants toimplement best practices for its customer support teams and has decided to follow a Knowledge-Centered Support (KCS) methodology Which two benefits can be expected from KCS adoption? Choose 2 answers KCS adoption also makes it easier to identify recurring issues or any gray areas that need improvement. Get rid of the clutter, mostly by hiding things people don’t use and keeping labels intuitive: Hide unused tabs. Improve customer service with KCS. Next, we briefly explain how some of these benefits materialize. Reimagine service success with Coveo for Salesforce. 20 – 35% improved employee retention. This concept is based on a process of continual improvement, utilizing the experience of knowledge workers (responders) and patterns of reuse of existing knowledge within. It will be pivotal to every business in the volatile global economy to stay ahead of the game. Knowledge lies at the heart of every service desk. com products, and utilization and selling to larger enterprise customers. . Reporting for Accountability and Success. Optimized use of resources Answer: CDE NEW. QUESTION NO: 8. Organizations who treat KCS adoption as a serious change initiative create greater benefit than those who approach it casually. Identify use cases: Refine AI use cases by gathering insights from across your organization. Which three benefits can be expected from KCS adoption? Choose 3 answers A. It is important to have the right people to meet your goals. Without knowledge centered support methodology, not only does. By including them in the process, the transition to Salesforce becomes an exciting endeavor rather than a daunting task. Increased call deflection B. Increasing KCS adoption by gaining buy-in from Engineers; Improving Article Quality and workflow adherence via a new KCS Coach program; Reducing. Vacation & Time Off Benefits. While Salesforce is easy to use, your team needs to be properly trained in order for adoption to be easy. In the move from KCS v5 to KCS v6, the separation between learning how to do KCS, then receiving internal benefits, then receiving external benefits was lost. Self-Service Design Criteria. 2. It’s the marketplace for all things Salesforce, including apps, Lightning components, and more. . Here’s how: 1. Next up, determine which process you will follow. Align your Executive team. User adoption indicates how well the Salesforce Admin (and development teams) have configured and customized Salesforce to fit the organization’s unique needs. Salesforce for Outlook; D. 3. "Universal Containers is considering a Knowledge-Centered Support (KCS) implementation. Last updated. Article permission sets allow agents to participate in the article publishing process", "1/3 Universal Containers is considering a Knowledge-Centered Support (KCS) implementation. D. Create a shared vocabulary. Without knowledge centered support methodology, not only does. This is the guiding coalition that will drive the adoption of KCS in your organization; The adoption team needs to be trained. This makes them feel that the whole process is pointless and draining, thus, impacting their productivity. The purpose of QuickStart Solutions is to give businesses a quicker and more affordable option to adopt Salesforce Revenue. Incomplete. Technically quantifiable and qualitative benefits are unfolded by leveraging KCS. Faced with these challenges, we need to understand the greatest forces at play – adoption, productivity, and data quality.